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91. Opportunity for regional improvement: three case studies of local health system performance

92. Providing language services in small health care provider settings: examples from the field : field report

94. Parkwest Medical Center: focusing on patient and staff satisfaction

95. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement

96. Scott & White Healthcare: opening up and embracing change to improve performance

97. Parkview Medical Center: underscoring the importance of communication on pneumonia care

98. Shared-savings payment arrangements in health care: six case studies

99. The road to accountable care: building systems for population health management

100. St. Mary's Health Center: focus on core measures improves quality