Parkwest Medical Center: focusing on patient and staff satisfaction
- Collection:
- Health Policy and Services Research
- Series Title(s):
- Case study. High-performing health care organization
- Author(s):
- Edwards, Jennifer N., author
- Contributor(s):
- Commonwealth Fund, issuing body.
- Publication:
- [New York, N.Y.] : Commonwealth Fund, May 2009
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Attitude of Health Personnel Benchmarking Hospitals, Community Hospitals, Voluntary Job Satisfaction Organizational Case Studies Organizational Culture Process Assessment, Health Care -- organization & administration Quality Assurance, Health Care -- organization & administration Data Collection Employee Incentive Plans Inservice Training Leadership Patient-Centered Care Quality Indicators, Health Care -- statistics & numerical data Humans Tennessee United States
- Genre(s):
- Technical Report
- Abstract:
- Vital Signs. Location: Knoxville, Tenn. Type: Not-for-profit community hospital, nonteaching. Beds: 462. Distinction: Top 5 percent of more than 700 large hospitals (300+ beds) in the portion of patients who gave a rating of 9 or 10 out of 10 when asked how they rate the hospital overall. Timeframe: October 2006 through June 2007. To be included, hospitals must have reported at least 300 surveys. See the Appendix for full methodology. This case study describes the strategies and factors that appear to contribute to high patient satisfaction at Parkwest Medical Center. It is based on information obtained from interviews with key hospital personnel and materials provided by the hospital during October and November 2008.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
- Extent:
- 1 online resource (1 PDF file (6 pages)).
- NLM Unique ID:
- 101530756 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/101530756