Providing language services in small health care provider settings: examples from the field : field report
- Collection:
- Health Policy and Services Research
- Author(s):
- Youdelman, Mara, author Perkins, Jane, author
- Contributor(s):
- Youdelman, Mara. Commonwealth Fund, issuing body.
- Publication:
- [New York, N.Y.] : Commonwealth Fund, April 2005
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Communication Communication Barriers Multilingualism Cultural Diversity Health Facility Size Health Services Needs and Demand Health Surveys Organizational Case Studies Translating Humans United States
- Genre(s):
- Technical Report
- Abstract:
- Changing demographics, along with heightened federal and state policies, have increased the need for effective models of providing services to individuals who are limited English proficient (LEP). Unfortunately, many providers are challenged by a shortage of knowledge and resources, which can create barriers to care. To assess current innovations, the National Health Law Program conducted site visits and phone interviews at small health care provider settings. Certain services emerged as "promising practices"--creative, effective methods that are replicable by other small providers. These practices include recruiting bilingual staff for dual roles (e.g., front desk and interpreter positions); ongoing cultural and language competency training for interpreter staff; using community resources like hospitals, managed care organizations, students, and volunteers; and capitalizing on underutilized funding sources. The authors include an eight-step plan to help providers develop a strategy to meet the needs of their LEP patients and the community.
- Copyright:
- Reproduced with permission of the copyright holder. Further use of the material is subject to CC BY license. (More information)
- Extent:
- 1 online resource (1 PDF file (ix, 78 pages))
- NLM Unique ID:
- 101254934 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/101254934