A first-of-its-kind convening in October brought together Medi-Cal managed care plans, health care providers, and community-based organizations from across the state to swap insights, share innovations, and develop ideas for boosting uptake of Medi-Cal’s ambitious new Enhanced Care Management benefit. Enhanced Care Management (ECM) is foundational to California’s efforts to transform Medi-Cal under the California Advancing and Innovating Medi-Cal (CalAIM ) initiative. Launched in 2022, the goal of ECM is to ensure Medi-Cal members with complex needs receive comprehensive care and support by assigning a lead care manager to coordinate all their health and health-related care, including social services. As with most major initiatives, the implementation of ECM is challenging. Managed care plans (MCPs) must recruit and partner with a wide range of providers, many of whom have never worked within the Medi-Cal system before. Together they must create new workflows, build mutual understanding and trust, and hire and train qualified staff to ensure a sufficient workforce. Above all, MCPs and ECM providers are tasked with figuring out how to effectively reach the Medi-Cal members that ECM is intended to help and deploy the benefit in a way that truly enhances these patients’ care and wellbeing.
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