Since the beginning of the COVID-19 pandemic in early 2020, telehealth has increasingly become an important part of the health care delivery system, driven by the need for reduced in-person contact, by changes to reimbursement, and by patient preference. As telehealth’s role in health care grows, it is important to ensure that all Californians have equal access to and satisfactory experiences with telehealth. To better understand the telehealth experiences of Californians with low incomes, the California Health Care Foundation (CHCF) engaged NORC at the University of Chicago (NORC) to recruit and interview Californians with low incomes who reflect the diversity of the state. From July to November 2022, NORC interviewed 73 Californians with low incomes who had received a telehealth visit in the last year.
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