Electronic health records: Challenges with VA’s new system call for management improvements : testimony before the Subcommittee on Technology Modernization, Committee on Veterans’ Affairs, House of Representatives
- Collection:
- Health Policy and Services Research
- Alternate Title(s):
- Challenges with VA’s new system call for management improvements: testimony before the Subcommittee on Technology Modernization, Committee on Veterans’ Affairs, House of Representatives
- Contributor(s):
- United States. Government Accountability Office, issuing body. United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Technology Modernization, addressee.
- Publication:
- Washington, DC : United States Government Accountability Office, May 9, 2023
- Language(s):
- English
- Format:
- Text
- Subject(s):
- Electronic Health Records -- organization & administration Government Regulation Information Technology -- legislation & jurisprudence Legislation, Medical United States United States. Department of Veterans Affairs
- Genre(s):
- Technical Report
- Abstract:
- Why GAO did this study. VA uses the Veterans Health Information Systems and Technology Architecture (VistA), which includes the department’s legacy EHR system, to manage health care for its patients. VistA is technically complex, costly to maintain, and does not fully support the need to exchange health data with other organizations. In June 2017, VA initiated the EHRM program to replace VistA. VA has reported obligating about $9.42 billion on EHRM from fiscal year 2018 through the first quarter of fiscal year 2023. GAO was asked to testify on its recent review to determine the extent to which VA has (1) followed leading organizational change management practices for the EHRM program, (2) assessed satisfaction with the new system, and (3) identified and addressed EHR system issues. For its recent review GAO identified leading change management practices and evaluated VA’s activities against these practices. It also reviewed results of surveys that VA conducted to determine users’ satisfaction with the new EHR, conducted interviews with selected users, and interviewed officials on user satisfaction goals. Further, GAO analyzed system trouble ticket and related data regarding VA’s service level agreement with its contractor. What GAO recommends. GAO made 10 recommendations to VA in its recent review to address change management, user satisfaction, system trouble ticket, and independent operational assessment deficiencies. VA concurred with the recommendations.
- Copyright:
- The National Library of Medicine believes this item to be in the public domain. (More information)
- Extent:
- 1 online resource (1 PDF file (24 pages))
- Illustrations:
- Illustrations
- NLM Unique ID:
- 9918627772406676 (See catalog record)
- Permanent Link:
- http://resource.nlm.nih.gov/9918627772406676