Digital technologies have transformed many industries, enabling new business capabilities, more efficient and productive staffing models, and a closer connection to consumers. New entrants, supported by digital technologies, have disrupted numerous industries. Digital streaming upended the television network and cable television industries and the video/DVD rental market. Online banking reduced the need for bank staff to provide in-person services and gave consumers more direct and efficient control over their accounts. The addition of digital cameras on mobile phones and tablets reduced the demand for stand-alone cameras and turned everyone into novice photographers. Health care’s adoption and integration of digital technologies have followed a different path. Many digital innovations and technologies have been introduced--from electronic health records to digital imaging to robotic surgery--but due to a myriad of factors, including but not limited to the complexity of the health care delivery system, the digital transformation process has occurred more slowly than in other industries. However, several market forces and global trends are now increasing the pace of change. For example, consumerism has become a stronger force than in the past, at least partially spurred by the increase of health care costs being shifted to employees and patients. A growing portion of the population prefers digital access to scheduling, health records, and interactions with health care professionals. In addition, with the push into virtual care during the pandemic, significant investments in digital health solutions are being made by technology firms and investors. Finally, financial pressures in many health care organizations--rising operating costs and shrinking patient revenues – are increasing the urgency to find more efficient ways to operate. These forces are catalyzing a period of significant and rapid digital transformation of health care.
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