It is nine years since The King’s Fund undertook a survey and accompanying research on volunteering in acute hospitals (Galea et al 2013). That work explored the role of volunteers in health and care, and the scale and impact of volunteering--providing the first estimate of the number of volunteers in NHS acute trusts in England. Since then, a number of studies have explored how volunteering has developed in NHS settings, the contribution made by volunteers, and their impact on patients and staff. This work has contributed significantly to the understanding of different facets of volunteering in the NHS and the potential for future development. Alongside has been an expansion in the support available for volunteering. National bodies, organisations such as the National Council for Voluntary Organisations (NCVO) and the National Association of Voluntary Services Managers (NAVSM) and, more recently, Helpforce (a charity working with health and care organisations to accelerate the growth and impact of volunteering) have provided practical support, resources and networking to support volunteer services managers and organisations to develop their volunteering capacity. All this has raised the profile of volunteering in the NHS and supported its expansion leading to commitments to volunteering in the NHS Long Term Plan (NHS England 2019) and in the most recent NHS workforce plan (NHS England and NHS Improvement 2020b). Both policies signal a move from seeing volunteering as a ‘nice to have’ to seeing it as serving a strategic purpose. Now, therefore, is a good time to take stock of the purpose of volunteering in the NHS, how it has developed, and opportunities for developing a strategic approach in the future.
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