Large numbers of patients and providers in California have turned to telehealth (care provided via either telephone or video) during the COVID-19 pandemic. What has been their experience, and how do they see the future of telehealth? Below is a summary of key data points from surveys commissioned by the California Health Care Foundation and released in the fall of 2020. One surveyed Californians, age 18 to 64, who had received care between March 2019 and July 2020, asking about their experiences with telehealth specifically since the start of the pandemic. The other surveyed providers (including doctors, nurses, nurse practitioners, physician assistants, and behavioral health specialists) across the state. This fact sheet highlights findings that specifically illuminate the experiences of patients with low incomes and the safety-net providers who serve them (providers with 30% or more patients who are covered by Medi-Cal or are uninsured).
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