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11. HealthPartners: consumer-focused mission and collaborative approach support ambitious performance improvement agenda

12. Henry Ford Health System: a framework for system integration, coordination, collaboration, and innovation

13. Hutcheson Medical Center: focusing on personal interactions

14. Holland Hospital: pneumonia care by hardwiring process enhancements

15. Kaiser Permanente: bridging the quality divide with integrated practice, group accountability, and health information technology

19. Ridgeview Medical Center: service line structure lays groundwork for surgical care improvement

20. Scott & White Healthcare: opening up and embracing change to improve performance