21. Parkview Medical Center: underscoring the importance of communication on pneumonia care Author(s): Lashbrook, Aimee, author Publication: [New York, N.Y.] : Commonwealth Fund, December 2009 Subject(s): CommunicationHospital AdministrationHospitals, VoluntaryOrganizational Case StudiesPneumonia -- prevention & controlQuality Assurance, Health Care -- organization & administrationQuality Indicators, Health CareAnti-Bacterial Agents -- therapeutic useInfluenza VaccinesPneumococcal VaccinesPneumonia -- drug therapyQuality ImprovementSmoking CessationVaccinationHumansColoradoUnited States